Responsible Gaming
at be999

Section 01

Our Commitment to You

At be999, we believe that responsible gaming is not just a regulatory checkbox — it is a core part of who we are as a platform. We have built our service for players across Bangladesh who enjoy online casino games, live cricket betting, slots, Dragon Tiger, and lottery draws as a form of entertainment. Entertainment, however, must always remain in balance with the rest of a player's life.

be999 is fully committed to fostering a safe, fair, and transparent gambling environment. We provide every registered player with access to a suite of practical tools designed to help them maintain control over how much they spend, how long they play, and when they need to take a break. These tools are available free of charge through your account settings and can be activated at any time — no waiting period, no approval required for most restrictions.

We recognise that problem gambling can affect anyone, regardless of experience level or financial background. That is why be999 takes a proactive approach: educating players about the risks, making responsible gaming resources easy to find, and ensuring that our support team is available around the clock to assist any player who feels that gambling may be becoming a problem. If you are reading this page, you are already taking a positive step.

Section 02

Player Safety Tools

be999 offers a comprehensive set of responsible gaming tools that put control directly in the hands of the player. You do not need to contact support to activate most of these features — they are built into your account dashboard and can be enabled or adjusted in a matter of seconds. The following tools are available to all registered be999 players:

Section 03

Deposit Limits Explained

A deposit limit is one of the most effective tools for keeping your gambling spend within a budget you are comfortable with. be999 allows you to set a maximum deposit amount across three time frames:

• Daily limit — the maximum total amount you can deposit within any single 24-hour period.
• Weekly limit — the maximum total amount you can deposit within any rolling 7-day window.
• Monthly limit — the maximum total amount you can deposit within any rolling 30-day period.

When you reduce a deposit limit, the change takes effect immediately. When you request an increase to an existing deposit limit, a mandatory 24-hour cooling-off period applies before the higher limit becomes active. This delay is intentional — it gives you time to reconsider the change and ensures that increases cannot be made impulsively in the heat of a gaming session.

Deposit limits apply to all payment methods supported by be999, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card payments via Visa and Mastercard. All deposit limit calculations are denominated in Bangladeshi Taka (৳ BDT).

Section 04

The Time-Out Feature

Sometimes the best thing a player can do is simply step away for a period. The be999 Time-Out feature allows you to temporarily suspend access to your account without permanently closing it. Time-out periods are available in the following durations:

• 24-hour time-out — ideal if you have had a frustrating session and want to avoid chasing losses.
• 7-day time-out — a short cooling-off period to reset your perspective on gambling.
• 30-day time-out — a longer break that gives you a full month away from the platform.
• Custom duration — contact our support team to arrange a specific time-out period that suits your needs.

During a time-out, you will be logged out of your account and unable to log back in until the period expires. Marketing and promotional communications will also be paused for the duration of your time-out. Your account balance and any pending withdrawals are not affected — funds remain safe in your account throughout the time-out period.

A time-out can be activated immediately through your Account Settings under the Responsible Gaming section. Once activated, the time-out cannot be cancelled early — this is a deliberate safeguard to prevent impulsive reversal of a decision that was made in your best interest.

Section 05

Self-Exclusion

Self-exclusion is the most serious responsible gaming tool available on be999 and is designed for players who believe their gambling has become or is at risk of becoming a problem. When you self-exclude, your account is blocked for a minimum period that you specify, and be999 will take active steps to ensure you cannot access the platform during that time.

How Self-Exclusion Works

1. 01
   Contact be999 Support Send a self-exclusion request to [email protected] with the subject line "Self-Exclusion Request — [your username]". Our team is available 24/7 in Bangladesh Standard Time (BST, UTC+6).
2. 02
   Choose Your Exclusion Period Select from a minimum of 6 months, 1 year, 2 years, 5 years, or permanent exclusion. We recommend erring on the side of a longer period — you can always request reinstatement after the minimum period has elapsed.
3. 03
   Account Suspension Confirmed Your account will be suspended within 24 hours of your request being processed. All marketing communications will be stopped. Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, or bank account).
4. 04
   Reinstatement After Exclusion Period Once the minimum exclusion period has passed, you may contact be999 support to request reinstatement. A mandatory 7-day reflection period applies before any account is reactivated. Permanent self-exclusion cannot be reversed.

Section 06

Recognising Warning Signs

Problem gambling does not always look obvious from the outside — and it can be difficult to recognise in yourself. be999 encourages every player to honestly reflect on their gambling behaviour from time to time. The following signs may indicate that gambling is moving beyond healthy entertainment into harmful territory:

Section 07

Tips for Healthy Play

The vast majority of be999 players enjoy gambling as a fun and controlled leisure activity. Keeping it that way is straightforward if you adopt a few sensible habits from the start. Here are be999's recommended guidelines for healthy, enjoyable gambling:

• Only gamble with money you have set aside specifically for entertainment — never use funds earmarked for rent, groceries, utilities, or family needs.
• Set a session time limit before you start playing and stick to it, regardless of whether you are winning or losing.
• Accept that losses are a normal part of gambling. The house edge exists on all casino games; do not gamble with the expectation of making a profit.
• Never chase losses. If you reach your loss limit for the session, stop — resist the urge to make one more deposit to "win it back".
• Take regular breaks during gaming sessions. Stand up, move around, and give yourself mental distance from the game at regular intervals.
• Do not gamble when you are under emotional stress, tired, or under the influence of substances. Decision-making is impaired in these states.
• Use be999's reality check feature to keep track of time and net results during your session. An on-screen reminder every 30 minutes can be a powerful reality anchor.
• Balance gambling with other leisure activities. Gambling should be one of many ways you relax — not the only one.
• Be honest with yourself about your gambling habits. Periodic self-assessment is a sign of maturity, not weakness.

Section 08

Underage Player Protection

be999 operates a strict 18+ policy. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any real-money game or betting activity on the platform. This policy applies without exception to all players in Bangladesh and all other jurisdictions from which our platform is accessed.

To enforce this policy, be999 requires all players to complete an age verification step as part of the account registration process, and a full KYC document check (National ID card or passport) before any withdrawal is processed. Any account found to belong to a player under 18 will be immediately suspended, all balances voided, and the matter reported in accordance with applicable legal obligations.

Advice for Parents and Guardians

If you share a device with minors, be999 strongly recommends taking the following steps to prevent underage access to online gambling platforms:

• Never save your be999 login credentials in a shared browser or on a device accessible to minors.
• Log out of your be999 account completely after each session on a shared device.
• Consider installing parental control software on shared devices to block access to gambling websites.
• Keep your payment method credentials (bKash PIN, Nagad PIN, bank card details) confidential and secure.
• Have open conversations with young people in your household about the risks of gambling and the legal age restriction.