Privacy Policy — be999

Introduction

be999 ("we", "us", "our") operates the online casino and sports betting platform available at be999.today (the "Platform"). We are committed to protecting the privacy and personal data of all players, visitors, and users who interact with the Platform. This Privacy Policy sets out, in clear and transparent terms, the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, and the rights that you hold in relation to your personal information.

This Privacy Policy applies to all personal data collected through the be999 Platform — including data submitted during account registration, data generated through gameplay and transactions, and data collected automatically through cookies and similar technologies when you visit be999.today. It applies to all players operating from Bangladesh and any other jurisdiction in which be999 accepts players.

This Privacy Policy should be read together with the be999 Terms and Conditions, available at /terms-conditions, and the be999 Responsible Gaming Policy, available at /responsible-gaming. Together, these documents form the complete agreement governing your relationship with be999.

Data Controller

For the purposes of this Privacy Policy, be999 is the data controller responsible for your personal data collected through the Platform. As data controller, be999 determines the purposes and means by which your personal data is processed. All enquiries regarding personal data held by be999 should be directed to our dedicated privacy contact at [email protected].

be999 processes personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality. We are committed to ensuring that all personal data is processed lawfully, fairly, and transparently.

Data We Collect

be999 collects the following categories of personal data from players and visitors:

3.1 Identity and Contact Data

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Residential address (city, district, division — e.g., Dhaka, Chittagong, Sylhet)
• National ID card number or passport number (collected during KYC verification)

3.2 Financial and Transaction Data

• Deposit and withdrawal amounts in Bangladeshi Taka (৳ BDT)
• Payment method details — including bKash account number, Nagad account number, Rocket account number, Upay account number, bank account details, or masked card numbers for Visa and Mastercard transactions
• Transaction history, including dates, amounts, and reference numbers
• Bonus and promotional credit history

3.3 Account and Gaming Data

• Username and encrypted password
• Account registration date and last login timestamp
• Game play history, including games played, wager amounts, win/loss records, and session durations
• Sports betting history, including markets bet on, stake amounts, odds, and outcomes
• Responsible gaming settings, including any deposit limits, cool-off periods, or self-exclusion requests you have applied to your account

3.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited on the Platform, clickstream data, and session duration
• Referral source (how you arrived at be999.today)
• Cookie identifiers and similar tracking technology data (see Section 8)

3.5 Communications Data

• Records of communications between you and the be999 customer support team, including live chat transcripts and email correspondence
• Survey responses and feedback submitted voluntarily through the Platform

How We Collect Your Data

be999 collects personal data through the following channels:

4.1 Direct Collection

The majority of personal data we hold is provided directly by you. This occurs when you register an account on be999, complete KYC identity verification, make a deposit or withdrawal, contact customer support, respond to a survey or promotional communication, or update your account profile settings.

4.2 Automated Collection

When you visit be999.today, certain technical data is collected automatically by our systems. This includes your IP address, browser type, device identifiers, and information about your navigation behaviour on the Platform. This data is collected using cookies, web beacons, pixel tags, and server log files. See Section 8 for full details of our cookie usage.

4.3 Third-Party Sources

In some circumstances, be999 may receive personal data about you from third parties. This may include identity verification data from KYC service providers, fraud screening data from risk management partners, and payment confirmation data from payment processing providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card scheme operators (Visa, Mastercard). Data received from third parties is handled with the same level of care as data collected directly from you.

How We Use Your Data

be999 uses the personal data it collects for the following specific purposes:

be999 does not use your personal data for purposes beyond those listed above without first obtaining your explicit consent or establishing a new lawful basis for doing so. We will notify you of any material change in the purposes for which we process your data.

Legal Basis for Processing

be999 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing is necessary to perform the contract between you and be999 — for example, to register your account, process your deposits and withdrawals, and deliver gaming services.
• Legitimate interests: Processing is necessary for be999's legitimate business interests, provided those interests are not overridden by your fundamental rights — for example, fraud detection, platform security, and service analytics.
• Legal obligation: Processing is necessary to comply with applicable legal requirements — for example, retaining transaction records for anti-money laundering (AML) purposes or responding to lawful requests from regulatory authorities.
• Consent: Where no other lawful basis applies, be999 will seek your explicit consent before processing your personal data — for example, before sending you direct marketing communications about promotions, seasonal offers (such as Eid or Pohela Boishakh campaigns), or new game releases.

You have the right to withdraw consent at any time where consent is the basis for processing. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to that withdrawal.

Data Sharing and Disclosure

be999 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your personal data only in the following limited and controlled circumstances:

7.1 Service Providers

be999 engages carefully selected third-party service providers who process personal data on our behalf, strictly in accordance with our instructions and data protection standards. These providers include identity verification and KYC services, payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard), game platform providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), fraud detection and risk management services, and cloud hosting and IT infrastructure providers.

7.2 Legal and Regulatory Disclosure

be999 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required by applicable law, court order, or regulatory obligation. We will disclose only the minimum data necessary to satisfy the legal requirement and will, where legally permitted, notify the affected player of the disclosure.

7.3 Business Transfers

In the event that be999 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by be999 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer that materially affects the processing of their personal data.

7.4 With Your Consent

In any circumstances not covered by the categories above, be999 will only share your personal data with third parties after obtaining your explicit prior consent.

Cookies & Tracking Technologies

be999 uses cookies and similar tracking technologies on be999.today to enhance your experience, maintain your login session, analyse Platform usage, and deliver relevant promotional content. The following categories of cookies are used:

8.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, security token handling, and load balancing. These cookies cannot be disabled without affecting Platform functionality.

8.2 Performance and Analytics Cookies

These cookies collect anonymised data about how visitors use the Platform — for example, which pages are visited most frequently, how long sessions last, and where users navigate from. This data is used to improve the Platform's performance and user experience. No personally identifiable data is collected through these cookies.

8.3 Functional Cookies

Functional cookies remember your preferences and personalisation settings, such as your preferred game categories, language setting, and display preferences. These cookies improve the convenience of your Platform experience but are not essential to its basic operation.

8.4 Marketing Cookies

With your consent, be999 may use marketing cookies to deliver promotional content that is relevant to your gameplay interests. These cookies track your interaction with promotional banners and help us measure the effectiveness of our marketing campaigns. You may withdraw consent for marketing cookies at any time by adjusting your browser settings or contacting [email protected].

Most web browsers are set to accept cookies by default. You may configure your browser to reject cookies or to alert you when cookies are being set. Please note that disabling certain categories of cookies may impair the functionality and performance of the be999 Platform.

Data Retention

be999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:

• Account data and identity records: Retained for the duration of the active account relationship and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, wagers): Retained for a minimum of 5 years from the date of the transaction.
• KYC documents: Retained for a minimum of 5 years following the completion of the verification process or the closure of the associated account, whichever is later.
• Customer support communications: Retained for 3 years from the date of the last communication, unless a longer retention period is required to resolve an ongoing dispute.
• Cookie and technical data: Session cookies are deleted at the end of your browsing session. Persistent cookies and analytics data are retained for up to 13 months.
• Marketing consent records: Retained for as long as the consent remains active plus 3 years following withdrawal of consent.

When personal data is no longer required for any active purpose and no legal obligation requires its retention, be999 will securely delete or irreversibly anonymise the data.

Data Security

be999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the be999 Platform, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted data storage for sensitive personal data fields, including passwords (stored as salted hashes) and payment method identifiers, ensuring that raw sensitive data is never stored in plaintext.
• Access controls that restrict access to personal data to authorised be999 personnel on a strict need-to-know basis, with all internal access subject to authentication and audit logging.
• Regular security assessments, including vulnerability scanning and internal security reviews, to identify and remediate potential weaknesses in the Platform's security posture.
• Fraud detection systems that monitor account activity in real time for suspicious patterns, including unusual login locations, rapid succession of transactions, and multiple account indicators.

Your Privacy Rights

As a player on the be999 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact be999 at [email protected] with a description of your request and your registered account username. be999 will respond to all privacy rights requests within a reasonable timeframe.

11.1 Right of Access

You have the right to request a copy of the personal data that be999 holds about you, along with information about how that data is being processed. be999 will provide this information in a clear, structured format.

11.2 Right to Rectification

If any personal data held by be999 about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay. You may also update certain account details directly through your be999 account settings.

11.3 Right to Erasure

You may request that be999 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where there is no other lawful basis for continued processing. Please note that this right is subject to exceptions — for example, be999 may be required to retain certain data for legal, regulatory, or anti-money laundering compliance reasons even after an erasure request is received.

11.4 Right to Restriction

You have the right to request that be999 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing and a decision on your objection is pending.

11.5 Right to Data Portability

Where be999 processes your personal data on the basis of consent or contractual necessity using automated means, you have the right to receive a structured, machine-readable copy of your data and to request that it be transmitted to another controller where technically feasible.

11.6 Right to Object

You have the right to object to the processing of your personal data where be999 relies on legitimate interests as the lawful basis. You also have an absolute right to object to direct marketing at any time. Upon receipt of a valid marketing objection, be999 will cease all direct marketing communications to you immediately.

11.7 Right to Withdraw Consent

Where be999 has obtained your consent as the basis for processing — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

Children's Privacy

The be999 Platform is strictly intended for adults aged 18 and above. be999 does not knowingly collect, store, or process personal data belonging to individuals under the age of 18. The Platform's registration process includes age verification steps designed to identify and prevent underage access.

If be999 discovers or is notified that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data, close the associated account, and void any balances or activity associated with that account. If you believe that a minor has registered an account on be999, please contact us immediately at [email protected].

Parents and guardians are encouraged to make use of parental control software to prevent minors from accessing online gambling platforms, including be999.

Third-Party Links

The be999 Platform may contain references to or integrations with third-party game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) whose content is delivered through the Platform under licence. While these providers operate within the Platform environment under contractual data processing agreements with be999, they maintain their own independent privacy practices for data processed on their own systems and platforms outside of be999.

be999 is not responsible for the privacy practices or content of any third-party website or service that operates independently of the be999 Platform. Any interaction you have with third-party platforms outside of be999.today is governed by those platforms' own privacy policies, not this document.

Updates to This Privacy Policy

be999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the revised policy will be published on this page with an updated effective date. Where practicable, be999 will notify registered players of significant changes via email notification to their registered address or via an in-Platform notification banner.

Your continued use of the be999 Platform after any such changes are published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how be999 protects your personal data. If you have any concerns about a change to this policy, please contact us before continuing to use the Platform.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which be999 handles your personal data, please contact our privacy team using the details below:

• Email: [email protected]
• Subject line: Privacy Request — [your registered username]
• Response time: General privacy queries within 3 business days; formal data rights requests within 10 business days
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)